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Avoid this company. Absolutely disgraceful service. I pre-booked a taxi for 13:15 to take us from our hotel to a wedding. On the day, there was no sign of the taxi so I phoned them at 13:20 to see where it was. After a long wait for my call to be answered, I was spoken to by an extremely rude woman who said they were waiting for cars to be available. I asked how long that might be and reminded them that we had a wedding to get to. She abruptly told me she didn't know and couldn't do anything about it and hopefully it would be 10 minutes. So we waited 15 minutes, and having received no phone call to update us on any delay, my husband had to drive us to the wedding venue to ensure we didn't miss the service. It's just as well we did that. After we came out of the service, I had a look at my phone and could see that there were several texts and missed calls from the taxi company. The first one 14:20, telling me the car was on the way. The next at 14:35 telling me the car had arrived. And another at 14:40 telling me the driver was trying to locate us. Given that the wedding service was at 14:00 and our taxi was booked for 13:15 (a 4 mile journey), did they really expect us to hang around for 1 hour and 25 minutes and miss the wedding? This company offers an appalling level of service where time keeping and customers are of little priority.


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