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Absolutely appalling. Booked a taxi at 1.30 for a 7.05pm pick up to do a 1.5 mile trip. After four phone calls and excuses about being stuck in traffic ( that time on a Saturday evening!) it eventually showed up at 8.30pm. Then even managed to miss either of the turns he could have taken, apparently due to "looking at the wrong SAT NAV" But it was ok as he could still charge for his mistakes. Would never use again.   17-05-15