Abba used to be reliable. But recent experience is anything but - 90 minutes for a pick up in Manchester booked 2 weeks earlier (and had to direct the driver as he didn't know his way round central Manchester). In the past few days pre-booked a taxi for a train to London. The taxi didn't turn up - no explanation - when chased advised they were busy. My husband with young daughter in tow drove me to try to get to station, and caught train by skin of teeth as it was running 5 mins late. Taxi did arrive - 30 min late - too late to catch the train (ticket had cost £200!). Staff on phone not interested, and no way of formally complaining. Not using again - and advising others to avoid also.
18-11-15
