On the past 2 occasions of booking via the app to get a taxi home from work my booking has been cancelled. I then last night receive a phone call 1 minute asking if I still would like my pre booked taxi. This is unprofessional and inconvenient as I then have to wait outside for another taxi to be sent. If I knew of a more reliable local taxi firm I would not use abba again. And as for staff attitude when you call for a taxi it depends who you speak to one person is helpful and the other lady needs lessons in customer service.
12-03-16
Tags:
Appalling service
