I'm on tears after the treatment I've received from this company. Out of 5 booked journeys in the past fortnight (all identical) one has turned up on time, at the right place. Despite double checking to the extent that I'm sure I seemed like a deranged loon, cars still failed to turn up and (most worryingly) on several occasions no record of a booking could be found. Most recently, had a call to say my taxi was waiting for me at the booked place - an HOUR early!!! Had confirmed this particular booking TWICE so not great. Had to rebook for correct time and made the lady read the booking out to me. As I should have predicted, taxi didn't show and upon enquiring was told there was no record of a booking...
As a newly widowed mum of 6 trying to juggle nursery and childminder drop offs before caching the train to work, this is the sort if stress I can do without. While most drivers,(when they appeared) have been pleasant, factor in one particular driver who is incredibly rude, aggressive and downright miserable (screaming at my 4 year old when his shoe touched the seat climbing on to it) and you have all the ingredients for a great start to the working day. Abba, you should be ashamed of yourselves.
28-09-16
