Unreliable, and they often lie.
Awful company. I've never had an on time taxi.
They often cancel taxis if you book on the app.
I've not used Abba for a very long time due to their poor reliability, but recently I had to use them as no other company could take my booking to catch a train (booking two hours in advance). I ordered the taxi 30 minutes earlier than I needed it.
They still hadn't arrived 90 minutes after the due time, in three phone calls they said 5 more mins, 15 more mins... All whilst I was figuring out how to get the next train... and I had to use another company in the end, and cancel. I was two hours late for an event.
Being honest and stating you have to call closer to the time you need one for them to know where their drivers are would be better. I could've used another company and only been 20 minutes late.
Truly terrible.
24-12-21
