Used this company a few times , but the past three times I have preferred a taxi at least an hour in advance , picking my lad up from nursery . They were 15 mins late whilst I was standing outside with my 3 year old lad in the rain, so I rang them up asked where it is , no apology just will be another 20 mins , so I asked why they took my booking at a certain time if they knew they would be late ? They just replied will be 20 mins . The phone staff are rude and horrible to deal with , they just expected me to stay standing outside in the rain with my 3 year old , this has happened 3 times , on each occasion they were exactly the same , their service was not provided and their attitude is shocking . Will never use this service again .
It’s a shame because when you actually get picked up the drivers are really good .
Taxis are their to provide a service on time, if they were waiting for us for 2 mins they would just go so they shouldn’t expect customers to wait for them either . This company does not provide the service you need . Shocking .
28-02-22
