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Phone app is a good idea...but when you don't turn up until 45 minutes after the pick up time, leaving people stood outside for a prolonged amount of time is not acceptable. You are putting people in very vunerable positions, and it seems to be completely disregarded. After ringing up I was asked if I still wanted the taxi, staff were rude and taxi driver rude when picking up after driving past me! if you cant fulfill the request then don't accept it on the app!    09-05-15